Quality is the ability of product or service to satisfy needs and expectations. It’s all about a fitness for use and conformance to requirements. The quality management plan defines what the project’s expectations are, how quality assurance will be enforced, and how quality control will be administered within the project. Quality assurance is an organization-wide program that serves to prevent mistakes from entering the project. Quality control is an inspection-driven process that server to prevent mistakes from reaching the customer.

Generally speaking, you’ll plan quality into the project and then execute your project plan. That’s quality assurance. Next, the deliverables that the project creates needs to be inspected to prove that it’s of quality for the project customer. That’s quality control.

There are just three videos for this Module of the PMP Exam Prep:

Planning for Project Quality

Quality Assurance

Controlling Project Quality

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