Hassan, PMP, ITIL: ITIL Paths

8 comments to Hassan, PMP, ITIL: ITIL Paths

• Anjum Ali Khan

  January 18th, 2010 at 10:42 pm

  Hi:

  I am in Development, I should go for Service Delivery or Service Support ?

  How to initiate. Please advice.

  Regards
  Anjum A K

• hassan2k

  January 19th, 2010 at 5:58 am

  Hi Anjum,

  I do recommend that you start by service support first (Operational Stage) which is more tangible for you. then, try service delivery (Tactical and strategic) stage.

  but, keep in mind this is ITIL V2 base which is not have less information than V3. you will find the changes only at the structure and some additional rules.

  Please let me know if there’s any issue.

  Thanks in advance!
  Mohamed Hassan, PMP, ITIL (Green Badge)

• Srikanth

  January 20th, 2010 at 5:18 am

  Dear Hasan,
  Can you throw some light on the Badges? As you mentioned ITIL (Green Badge). I would like to opt for ITIL Managers exam.

  Regards
  Srikanth

• hassan2k

  January 20th, 2010 at 10:30 am

  if you cleared the Service Manager Exam, you will have (Red Badge).

  Thanks in advance!
  Mohamed Hassan, PMP, ITIL (Green Badge)

• Leo

  January 21st, 2010 at 5:05 am

  I want to appear for the ITIL Exam but confused between V2 and V3. Can you please explain little bit more about the difference between these two ver. Shall we go for V2 or V3?

  Thanks
  Leo

• Srikanth

  January 21st, 2010 at 5:21 am

  Hassan,
  I am still confused about this badgers. Can you brief me about those please?

• hassan2k

  January 22nd, 2010 at 2:44 am

  @Leo: From my humble opinion:
  you have to go for V3 because V2 will be expired by next July.

  @Srikanth:
  Green Badge: Foundation
  Red Badge: Service Manager

  if you want more, please check the v3 link in my blog.

• hassan2k

  March 15th, 2010 at 3:50 pm

  For all readers:
  I found that i reversed the processes contents:

  A. Service Support – SD : 5 Processes + 1 Function (Focus on operational day to day activities)
  -Incident Management
  -Problem Management
  -Change Management
  -Release Management
  -Configuration Management
  -Service Desk

  B. Service Delivery– SS: 5 Processes (Focus on tactical and planning level)
  -Service Level Management
  -Availability Management
  -Capacity Management
  -IT Service Continuity Management
  -Financial Management

  Please keep that in your minds.

  Thanks in advance!
  Mohamed Hassan

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