Comments on: Hassan, PMP, ITIL: ITIL Paths

By: hassan2k

hassan2k — Mon, 15 Mar 2010 23:50:50 +0000

For all readers:
I found that i reversed the processes contents:

A. Service Support – SD : 5 Processes + 1 Function (Focus on operational day to day activities)
-Incident Management
-Problem Management
-Change Management
-Release Management
-Configuration Management
-Service Desk

B. Service Delivery– SS: 5 Processes (Focus on tactical and planning level)
-Service Level Management
-Availability Management
-Capacity Management
-IT Service Continuity Management
-Financial Management

Please keep that in your minds.

Thanks in advance!
Mohamed Hassan

By: hassan2k

hassan2k — Fri, 22 Jan 2010 10:44:21 +0000

@Leo: From my humble opinion:
you have to go for V3 because V2 will be expired by next July.

@Srikanth:
Green Badge: Foundation
Red Badge: Service Manager

if you want more, please check the v3 link in my blog.

By: Srikanth

Srikanth — Thu, 21 Jan 2010 13:21:36 +0000

Hassan,
I am still confused about this badgers. Can you brief me about those please?

By: Leo

Leo — Thu, 21 Jan 2010 13:05:01 +0000

I want to appear for the ITIL Exam but confused between V2 and V3. Can you please explain little bit more about the difference between these two ver. Shall we go for V2 or V3?

Thanks
Leo

By: hassan2k

hassan2k — Wed, 20 Jan 2010 18:30:14 +0000

if you cleared the Service Manager Exam, you will have (Red Badge).

Thanks in advance!
Mohamed Hassan, PMP, ITIL (Green Badge)

By: Srikanth

Srikanth — Wed, 20 Jan 2010 13:18:38 +0000

Dear Hasan,
Can you throw some light on the Badges? As you mentioned ITIL (Green Badge). I would like to opt for ITIL Managers exam.

Regards
Srikanth

By: hassan2k

hassan2k — Tue, 19 Jan 2010 13:58:13 +0000

Hi Anjum,

I do recommend that you start by service support first (Operational Stage) which is more tangible for you. then, try service delivery (Tactical and strategic) stage.

but, keep in mind this is ITIL V2 base which is not have less information than V3. you will find the changes only at the structure and some additional rules.

Please let me know if there’s any issue.

Thanks in advance!
Mohamed Hassan, PMP, ITIL (Green Badge)

By: Anjum Ali Khan

Anjum Ali Khan — Tue, 19 Jan 2010 06:42:04 +0000

Hi:

I am in Development, I should go for Service Delivery or Service Support ?

How to initiate. Please advice.

Regards
Anjum A K